But if for any reason your purchase isn’t quite what you expected, we’re here to help.
You can request an exchange or return within 7 days of receiving your order.
The item must be unused, in its original packaging, and show no signs of damage.
Send an email to [email protected] with your order number and the reason for the exchange or return.
We’ll reply with the instructions for returning the item.
Once we receive and inspect the item, you can choose between:
Receiving store credit for a future purchase.
A refund (issued using the original payment method).
If the item arrived defective or if there was a mistake with your order, Freckle will cover all shipping costs.
For exchanges based on preference (e.g., different color or model), shipping costs are the customer’s responsibility.
If you have any questions, feel free to reach out to [email protected] – we’ll be happy to help! 💖
